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Delivery Arrangements

Orders for delivery will be dispatched via Royal Mail First Class Small Parcels(postage price £4.75) or via UPS Standard Tracked (postage price £7.50). You'll receive a delivery notication email when they're dispatched from the store, and they'll usually be in transit with the relevant postal service from the next working day (as we often leave the store after the last collection of the day). Delivery timescales are set by the relevant courier service, so please check their websites to see their current timeframes for the method your order has been sent by.

Please note our Royal Mail service is not tracked, and if you require tracking for your parcel, you should choose UPS at checkout

We also offer click-and-collect from store. Click-and-collect orders will be ready for collection 20 minutes after they have been placed whilst we're open, or from 10:00 the following day if the order is placed after we are closed.

PLEASE NOTE: We do not ship outside of the UK for a variety of reasons. We apologise for the inconvenience.

We offer FREE Shipping on orders of £100 or more

Missing Orders

If your order does not arrive after 30 days have passed from when we told you it was dispatched, please contact us and we will investigate.
Once we have investigated the circumstances surrounding the missing order, we will usually offer you one of the following two solutions;

1) If we have the item(s) in stock, we will offer to send the item again
2) Otherwise (or if you so choose) we will offer you a full refund.

Incomplete Orders

If there is something missing from your order when it arrives, please contact us within 48 hours of receiving the order and we will do our best to rectify the problem.

Damaged Orders

We do our best to make sure that every order which leaves our store is securely packed, however, despite our best efforts; sometimes things do get damaged in the post. If an order is damaged in transit, please contact us within 48 hours of receiving the order and we will do our best to rectify the problem.


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